Today is an important moment for Lexop as we reflect on how far we’ve come and look ahead with excitement for what’s next. I am thrilled to share the news that Lexop has been acquired by Eltropy. This new chapter represents not just an evolution for our business, but a deep alignment with a shared mission: empowering people financially, no matter where they are in life.

When I started Lexop, I had no idea the journey it would take me on. The inspiration came from a deeply personal experience—one I’ve shared before but feel compelled to reflect on again today. In my early days as an entrepreneur, I found myself falling behind on my bills. That experience as a past-due customer was humbling, but more than anything, it was frustrating. The process lacked empathy, understanding, and support. It was then that I realized the past-due experience could—and should—be better.

Lexop was born from that realization, built on the belief that every customer deserves respect and empathy, no matter their circumstances.

To the Lexop team: Thank you for your hard work and dedication—it’s because of your efforts that we’ve been able to grow and succeed.

To our customers, especially the credit union community: Thank you for your trust and for living out the principle of “people helping people.” It’s an honor to support your mission of serving your members and communities.

To our partners and investors: Your belief in our vision has been the backbone of our growth. We’re grateful to work alongside you.

To Eltropy and Ashish Garg: Thank you for seeing the value in what we’ve built and inviting us to join your journey to create an even more significant impact.

As part of this transition, we’ll soon begin operating under the Eltropy name. While our name is changing, our commitment to serving you and staying true to our mission hasn’t changed. You’ll continue to get the same level of service and support you’ve always relied on, now backed by Eltropy’s resources and expertise. We’re excited about the opportunities ahead to deliver even more value to you and your members.

This is just the beginning of an exciting new chapter and I’m looking forward to what’s ahead. Thank you for being part of this journey.

With gratitude,

Amir Tajkarimi
CEO & Co-Founder, Lexop

In a world where digital wallets, AI, and seamless payments have revolutionized member behavior, the approach many financial institutions take toward collections and debt repayment remains rooted in the past—dominated by intrusive and inconvenient phone calls and mailed letters.

This disconnect has real consequences—not just for the institution but also for the borrowers who feel trapped in a system that doesn’t adapt to their needs. The experience often feels cold, transactional, and adversarial.

By combining forces with Lexop, we are changing that. The Eltropy + Lexop merger replaces outdated, stressful methods with a member-first approach—offering flexibility, empathetic communication, and convenience.

For example:

• Preventing Delinquency: Borrowers can receive timely reminders via text and make payments with just two clicks via their phones before the due date.
• Supporting Recovery: For those facing hardship, we facilitate meaningful conversations that lead to faster collections while preserving trust and dignity.
• Automating, Analyzing and Learning With AI: With AI, CFIs can automate workflows and gain borrower insights that help them continuously enhance outreach and repayment strategies.

The Eltropy + Lexop Platform

Our combined platform brings together the best in communication, AI-driven insights, and flexible payment options. Here are just some of the capabilities that we are excited to bring to you.

• Automate: Intelligent loan repayment reminders—before and after due dates—powered by AI and customizable workflows. Increased efficiency as Generative AI (GenAI) creates notes and summaries, freeing up collectors to focus on empathetic
  conversations.
• Engage: Multi-channel communication via text, email, and voice to meet borrowers where they are. Both one-to-many and one-on-one engagements ensure speed without sacrificing quality.
• Collect: 24/7 self-serve payments through digital wallets (Apple Pay, Google Pay) and branded web portals. Borrowers can pay in full or easily enroll in payment plans effortlessly that suit their life circumstances.
• Analyze and Improve: Real-time dashboards for lending, collections, and finance teams, enhanced by GenAI-driven insights to gain borrower insights.
• Real-time Settlement and Reporting: With out-of-the-box integrations into leading Core Systems like Jack Henry Symitar and Collections Systems-of-Record like Temenos Akcelerant.

Powering the Future with a Unified Conversations Platform

This merger amplifies the strength of our Unified Conversations Platform, empowering CFIs to meet every member's needs through a single, cohesive solution.

Credit unions shouldn’t have to piece together solutions from different vendors for text messaging, AI, fraud prevention, branch operations, and member communication. Our platform brings everything together into one solution, eliminating integration headaches and security risks.

The traditional reliance on multiple-point solutions creates what we call the ‘hairball effect’—a tangled web of systems that becomes increasingly difficult to manage. Each additional point solution introduces more complexity, integrations to maintain, and potential security vulnerabilities. By embracing a unified platform, credit unions and community banks can escape this cycle, reducing operational complexity, eliminating redundant systems, reducing training needs, and streamlining support.

Strengthening Our Mission

At its core, this acquisition is about more than technology. It’s about creating a future where access to financial capital for all all becomes a reality.

I’m proud of what we’ve built at Eltropy, and I’m equally inspired by Lexop’s innovative approach. Together, we’re not just merging platforms—we’re merging values, ideas, and aspirations.

For our 650+ existing customers and all those who join us in the future, this is a game-changer. On-time loan repayments, faster collections, reduced delinquency, and happier members are just the beginning.

Join Us in Shaping the Future

As we embark on this exciting new chapter, I want to thank our customers, partners, and team members for their trust and support. The road ahead is filled with promise, and I’m confident that the combined strength of Eltropy and Lexop will unlock unparalleled value for all stakeholders.

Let’s work together to create a future that’s innovative, empathetic, and human.

Here’s to what’s next.

Ashish Garg
Co-Founder and CEO, Eltropy