The ultimate podcast for credit union leaders
Season 2 - Current episode
Key Lessons and Predictions for Credit Unions in 2025 | Connect & Collect Season Finale
In the season 2 finale of Connect and Collect, host Michael Pupil is joined by Lexop's Sasha, Jordan, and Laura for an engaging discussion on the year’s key takeaways and what’s ahead for 2025. The team unpacks the biggest challenges in hiring and retaining collections staff, shares client success stories showcasing the power of technology, and highlights why financial literacy and texting will be critical for credit unions moving forward. Get actionable insights on leveraging technology, improving member communication, and helping smaller credit unions thrive in a competitive landscape. Don’t miss this insightful wrap-up to season 2! Read more >>
Season 2 - Connect & Collect Episodes
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Season 2, Episode 17Empathy in Action: Balancing Financial Success and Community Service with Shannon StewartRead More
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Season 2, Episode 16Championing Community, Advocacy, and the Credit Union Philosophy with Jennifer AudetteRead More
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Season 2, Episode 15Adapting Collection Strategies to the Digital-First Environment with Chris BensonRead More
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Season 2, Episode 14Reviving Credit Unions: Denise Wymore’s Mission to Save Small CUsRead More
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Season 2, Episode 13Building Effective Collections Teams: The Roles of Training, Teamwork, and EmpathyRead More
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Season 2, Episode 12Empowering Communities: A Credit Union CEO’s Vision for Financial SuccessRead More
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Season 2, Episode 11Leading the Charge: Expert Tips for Credit Union Collection TeamsRead More
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Season 2, Episode 10Leading with Empathy and Empowerment: Celebrating Women in Credit UnionsRead More
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Season 2, Episode 9Championing Member Interests through Legislative Advocacy and Community InvolvementRead More
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Season 2, Episode 82024 Trends & Predictions for Credit Union CollectionsRead More
Season 1 - Connect & Collect Episodes
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Season 1, Episode 7How Fintech is Evolving Community Banking with Robert KeilRead More
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Season 1, Episode 6Accelerating a Tech-Driven Transformation in Financial Services with Alexandre SemenovMORE INFO
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Season 1, Episode 5Speed, Scalability and Security in the Cloud with Michael Thibodeau at MicrosoftSEE MORE
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Season 1, Episode 4Building a Transformative End-to-End Collections Strategy with Dan Redivo, Global Head of CollectionsRead More
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Season 1, Episode 3Networking for Success in the Collections Industry with Karen Stirling and Jackie SmithRead More
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Season 1, Episode 2Transforming the Payment Experience with Kevin Falk, Founder & CIO Instant FinancialRead More
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Season 1, Episode 12023 Outlook and Innovations in Lending with Michael Denham, Vice-Chairman at National BankRead More