5 characteristics of a top-performing debt collection strategy

What you will learn

Debt collection is far from a one-size-fits-
all process. Buyers have diverse preferences, habits, communication styles, and financial situations. That’s why
they expect - and deserve - personalization in the debt-collection process. 

Modern best practices allow collection agents to do their job more efficiently with a more empathetic approach. These strategies help organizations achieve their debt recovery goals without sacrificing the customer experience. 

5 characteristics of a top-performing debt collection strategy:

• Digital-first collection strategy
• Ability to automate and scale
• Segmentation based on likelihood to self-cure and prioritization
• Flexible options for past-due customers to tailor payment plans
• Customer-oriented experience