Decoding Consumer Preferences in Digital Banking and Bill Payments Webinar

In the "Clicks, Taps, and Texts: Decoding Consumer Preferences in Digital Banking and Bill Payments" report, we surveyed 1,400 U.S. adults to uncover current trends in digital banking and bill payments that will help you audit how you are engaging with your current customers and explore new opportunities to provide a better banking experience.

Join us as we break down our findings:

• 73% find text message bill reminders effective
• 60% have been late on a bill at least once
• 57% would consider switching to a financial institution offering better digital services
• 67% want an easy and user-friendly online banking experience

Why you won't want to miss this webinar:

• Uncover Vital Insights: Gain an in-depth understanding of the current trends in bill management, preferred communication methods, digital service expectations, and strategies for addressing late payments.
• Elevate Customer Interactions: Leverage this data to craft a strategic approach that enhances your digital offerings. Make customer interaction engaging and impactful, turning routine touchpoints into opportunities for meaningful engagement.
• Innovate and Excel: Discover what customers truly desire from their digital banking experience - from streamlined processes and customized communication to efficient self-service features.