In 2020, COVID-19 turned millions of Canadians' financial situation upside down. The need for a digital transformation to assist past-due customers is more significant than ever.

To show the ever-changing expectations in collections, we conducted our annual consumer repayment preferences survey, where we surveyed over 2,500 Canadians across all demographics.

This ebook will:

• Reveal our 2021 survey results on consumers’ past-due experiences and preferences
• Uncover what's changed for past-due customers since 2020
• Determine what the new expectations are and how to adapt