November 5, 2024 – Lexop, the leading digital collections platform for financial institutions, is proud to announce its partnership with Border Federal Credit Union (BFCU). This collaboration further enhances BFCU’s commitment to financial inclusion and innovative service delivery for its members.
Border Federal Credit Union serves over 27,000 members. As a certified Community Development Financial Institution (CDFI), BFCU is dedicated to improving financial wellness and accessibility for underserved populations. By utilizing text messaging instead of traditional phone calls or mailed collection letters, members will be empowered to engage on their own terms, creating a less intrusive and more convenient experience. This approach not only strengthens the relationship with members but also encourages timely responses and resolutions.
“We partnered with Lexop with the aim of significantly improving our recovery rates, reducing operational costs, and enhancing the overall experience for our members—all while ensuring full compliance with debt collection regulations," said Maria J. Martinez, President and CEO of Border Federal Credit Union. “Additionally, by automating routine collection processes through this partnership, our team can now dedicate more time and attention to complex cases that require personalized care and support.”
“We are thrilled to partner with Border Federal Credit Union, a credit union that shares our mission of treating members with empathy and respect,” said Lexop's CEO & Co-Founder, Amir Tajkarimi. “Together, we’ll help BFCU's members improve their financial confidence through digital tools that simplify the payment process.”
This partnership marks another step in Lexop’s mission to revolutionize the collections process for credit unions and their members by offering flexible, secure, and compassionate digital solutions.
Join the growing community of credit unions that have transformed their collections performance and the past-due member experience with Lexop. Request a demo to get started.