Paula Monroy
Elevate your past-due customer experience with humane debt collections
What do we mean by humane debt collections? Collecting past-due accounts is a cumbersome ...
Building collection software vs buying a customized SaaS solution
When it comes to developing collection software in-house vs. adding a customized SaaS ...
Transform the past-due customer experience with collection software
Collection software enables companies to recover owed amounts faster and elevate the ...
What does the past-due customer experience look like in 2022?
Photo credit: ©️Tim Mossholder
Before and after: How Lexop improves the past-due CX
Moving towards a customer-centric mindset is fundamental to providing a seamless customer ...
3 things you’re missing out on by not having collections software
Not having embarked on the digital transformation drains resources for no apparent ...
Do you lack IT resources to implement collections software?
Modernizing processes and operations for collections teams with limited IT resources can ...
Why do customers become past-due, and what can you do about it?
Video credit: ©️ Mikhail Nilov
What does risk appetite mean for digital collections?
As we know, 2020 has accelerated the pace of the digital transformation that some might ...
Security vulnerabilities: How to avoid them in digital collections
From a deficient maintenance routine to slow detection of data breaches, companies ...
Is email still a thing?
Email is increasingly becoming a preferred communication method to follow up with ...
A new era in the collection industry
Traditional dunning methods and complicated repayment journeys are no longer enough to ...